Customer Services can be contacted on the numbers below for the following enquiries:
- Planning and Community (including Building control and Housing): 01702 318111
- Street scene (including waste collections): 01702 318191
- Revenues and Benefits: 01702 318197 and 01702 318198
- Any other enquiry: 01702 546366
Our phone lines are open Monday to Friday 8:30am to 5pm
Please note our Christmas phone line opening times are:
Monday 23rd December - 8:30am to 5pm
Tuesday 24th December - 8:30am to 2pm
Wednesday 25th December - Closed
Thursday 26th December - Closed
Friday 27th December - 9:30am to 4pm
Monday 30th December - 8:30am to 5pm
Tuesday 31st December - 8:30am to 2pm
Wednesday 1st January - Closed
Thursday 2nd January - 8:30am to 5pm
Friday 3rd January - 8:30am to 5pm
General Service Enquiries
Contact the customer services team for general queries, or if you know which department you need, you can contact the relevant department directly - Please leave your phone number so we are able to contact you as soon as possible. If you need to contact us by phone and knows the officer’s direct dial number, please use that.
Emergency Contact
If you need to contact Rochford District Council about an emergency when our offices are closed, please ring 01268 527317.
Locations
We are pleased to announce that our reception services will be relocating to Rochford Library, Roche Close, Rochford.
Our new reception area officially opens on: Thursday, 2 January 2025.
For help with any questions regarding the move, we've put together a page of key information about the move to the Rochford Library.
Rochford District Council is split between two locations, the main Council offices are located at South Street in Rochford. Our Council Chamber and Information Centre are located at The Mill Arts and Events Centre in Rayleigh.
Council Offices
South Street
Rochford
Essex
SS4 1BW
The Mill Arts and Events Centre
Bellingham Lane
Rayleigh
SS6 7ED
Rochford Reception opening hours are:
Monday - Thursday - 08:30am to 5:00pm
Friday - 08:30 to 4:30pm
Please note our Christmas Reception opening times are:
Monday 23rd December - 8:30am to 5pm
Tuesday 24th December - 8:30am to 2pm
Wednesday 25th December - Closed
Thursday 26th December - Closed
Friday 27th December - 9:30am to 4pm
Wednesday 1st January - Closed
Thursday 2nd January (Rochford Library reception) - 10am to 5pm
Friday 3rd January (Rochford Library reception) - 8:30am to 4:30pm
Staff from the Revenues and Benefits Service will be available during the following hours:
Wednesday 9am to 12pm and 1pm to 4pm
Residents will still be able to speak to Revenue and Benefits officers by the customer phone in reception on other days.
The Mill Arts and Events Centre opening hours are:
Monday - Thursday 9am - 5pm
Friday 9am - 4:30pm
If you wish to speak to an officer face to face, from any other department a prior appointment must be made.
Live chat: https://www.rochford.gov.uk/
Don’t forget a lot of useful content is available via our website, so this is the best place to check first. Our other media channels are also good sources of information - You can sign up to our Mailing List, and also find us on Facebook: Rochford District Council, @Instagram: @RochfordDC and Twitter: @RochfordDC