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Exceptional Hardship Policy

1) Introduction

1.1 The following policy outlines the Council’s approach to granting discretionary reductions in liability for Council Tax under S13A (1) (c) of the Local Government Finance Act 1992 (as amended). The Council has the ability to the reduce liability for Council Tax in relation to individual cases or class(es) of cases that it may determine where national discounts and exemptions cannot be applied.

1.2 This policy is basically divided into two main areas namely:

(a) The Flood Recovery Framework – this part of the policy covers situations outlined by Central Government where any parts of the Council’s area were to be designated as a designated flood area; and
(b) Granting of reductions in Council Tax liability in all other circumstances - this part of the policy applies to all other circumstances where an application is made to the Council for a reduction in Council Tax liability under S13A (1) (c) of the Local Government Finance Act 1992 other than in respect of (a) above.

2) Legislation

2.1 The relevant legislation (S13 of the Local Government Finance Act 1992 as amended by the Local Government Finance Act 2012), states the following:

Reductions by billing authority

(1) The amount of council tax which a person is liable to pay in respect of any chargeable dwelling and any day (as determined in accordance with sections 10 to 13);
(a)in the case of a dwelling situated in the area of a billing authority in England, is to be reduced to the extent, if any, required by the authority's council tax reduction scheme;
(b)in the case of a dwelling situated in the area of a billing authority in Wales, ……
(c)in any case, may be reduced to such extent (or, if the amount has been reduced under paragraph (a) or (b), such further extent) as the billing authority for the area in which the dwelling is situated thinks fit.

2.2 The provisions stated in (c) above, allows the Council to reduce the Council Tax liability for any taxpayer in addition to any application for Council Tax Reduction under the Council’s scheme. This is a general power that has always been available to the Council.

3) Finance

3.1 Any amounts granted under S13A (1) (c) are normally financed through the Council’s general fund and do not form part of the collection fund. In certain circumstances, Central Government provides funding directly to the Council to compensate for specific events in the case of severe flooding. Where this is available, the Council will look to use all funding provided.

3.2 Any additional assistance, outside of the funding, would fall to be paid by the Council itself.

4) The Flood Recovery Framework

4.1 In a severe weather event with significant wide area impacts, local authorities may need central support to help their communities and businesses return to normal. Building on these principles, a core package of business and community recovery support has been developed by Central Government to serve as a framework for flood recovery funding when needed.

4.2 It will be for Government Ministers to determine when this support will be made available. Weather incidents with localised impacts will not usually trigger a recovery support package.

4.3 In relation to Council Tax, Central Government have developed a Council Tax discount package that is available under S13A (1) (c).

Who is eligible for a council tax discount?

4.4 Where the Council Tax Discount Scheme is activated following severe weather, DLUHC will refund eligible local authorities for granting discounts in the following circumstances:

(a)100% discount for a minimum of 3 months, or while anyone is unable to return home if longer, for primary residences whereas a result of the relevant weather event:

  • Flood water entered into the habitable areas; or,
  • Flood water did not enter into the habitable areas, but the local authority regards that the residence was otherwise considered unliveable for any period of time. AND

(b)100% council tax discount on temporary accommodation for anyone unable to return to their home, in parallel with the discount on their primary residence where applicable.

4.5 Second homes and empty homes will not be eligible.

4.6 Instances where households might be considered unliveable could include:

  • where access to the property is severely restricted (e.g., upper floor flats with no access);
  • key services such as sewerage, draining, and electricity are severely affected;
  • the adverse weather has resulted in other significant damage to the property such that it would be, or would have been, advisable for residents to vacate the premises for any period of time, regardless of whether they do vacate or not;
  • flooded gardens or garages will not usually render a household eligible but there may be exceptions where it could be demonstrated that such instances mean effectively that the property is unliveable.

4.7 It will be for the Council to determine eligibility under the scheme.

Properties affected by multiple instances of flooding

4.8 Residences impacted in multiple flood events will not be precluded from repeat support where this is made available by Government in respect of separate weather events.

4.9 Where the scheme is activated for two separate instances of flooding within 3 months of each other, the two discount periods will run concurrently. For example, if the second flood event occurred after 2 months, flooded properties already receiving support could be eligible for another 3 months’ discount, making the total period of reimbursement 5 months.
Funding

4.10 In such cases, Central Government will make payment to the Council via a Section 31 grant.

The Council’s Policy in respect of the Flood Recovery Framework

4.11 The Council shall operate the scheme strictly in accordance with Central Government guidelines.

5) Applications for S13A (1) (c) in other cases

5.1 Where the Council receives an application for a reduction in liability in any other case (other than listed within the Central Government sponsored scheme specified above), it may be made:

(a)In writing; or
(b)By means of an electronic communication. Each application shall be treated on their individual merits.

5.2 In such cases, the Council will require the applicant (where appropriate) to:

  • Make a formal application for Council Tax Reduction in an appropriate format. (We encourage electronic claims to be submitted wherever possible. The link to the electronic claim form is on our website in the ‘Making an Application’ section of the Do it online page)
  • The claim must contain sufficient evidence/information to enable the local authority to get a balanced view of the claimant’s situation and circumstances;
  • Consider potential changes in payment methods and payment arrangements;
  • Assist the Council to minimise liability by ensuring that all discounts, exemptions and reductions are properly granted;
  • Maximise their income through the application for other welfare benefits;
  • Have taken all reasonable steps to resolve their situation prior to application;
  • Provide evidence of exceptional financial hardship or exceptional personal circumstance that would merit a reduction in the Council Tax liability; and
  • Not have access to assets, capital or other financial remedy that could be used to meet the Council Tax liability;

5.4 The circumstances affecting the ability to meet Council Tax liability must not be intentional by the applicant and must be deemed to be out of the applicant’s individual control.

Special arrangements for Council Tax Reduction applicants at 31st March 2022

5.5 The Council will provide a single reduction in liability to protect those Council Tax Reduction applicants who were in receipt of Council Tax Reduction at 31st March 2022 and who have experienced a reduction in support due to the introduction of the new banded Council Tax Reduction scheme.

5.6 The reduction in liability will be calculated on a case by case basis and will be based on a comparison between the amount of reduction available under the new scheme in 2023/24 compared with what would have been paid under the Council’s previous means tested scheme if it had continued into the 2023/24 financial year.

5.9 This ‘transitional reduction in liability’ will be awarded for 2023/24 only.

5.10 No reduction in liability will be made to any Council Tax Reduction application who has claimed on or after 1st April 2022 or had a break in claim since 1st April 2022.

6) Delegated Powers

6.1 Revenues & Benefits Senior Officers will assess and determine all applications from individuals.

6.2 Decisions on all other matters related to this policy including technical changes will be taken by the Section 151 Officer.

7) Notification

7.1 The Council will normally issue a written decision letter to the applicant within one month of the request or as soon as practicable thereafter. This will include:

  • the level of the award, if relevant;
  • full reasons for the decision;
  • how it will be paid; and
  • information about how to ask for a review of the decision.

7.2 Where the award is part of a Central Government initiative, the award will be shown on the taxpayer’s demand notice.

8) Review of Decisions

8.1 Notwithstanding any reductions applied automatically to the Council Tax account, where any application is refused, the applicant will be notified that they can ask for the decision to be reviewed. Any request for a review must be made, in writing or by email, within one month of the decision letter.

8.2 The Revenues and Benefits Manager shall undertake the review and shall respond within two months and will have regard to any further evidence supplied.

8.3 If the applicant is dissatisfied with the outcome of the review, they can, within two months of the Council’s reply, appeal to the independent Valuation Tribunal Service to consider their case.

9) Duration of Reduction

9.1 The duration of any award will depend of the circumstances of each case.

However, in all cases the following principles will apply:

(a)Where the reduction is applied under a Central Government Scheme, the reduction shall be applied to the Council Tax account for the period specified in Government guidance;

(b)In all other cases,

(i)the application for the reduction can only relate to the current Council Tax financial year in which the application is made unless the delay was due to an exceptional circumstance; and
(ii)If an application is successful, the award period will be specific to the applicant’s circumstances, but it cannot exceed a period greater than the financial year it has been awarded in or exceed the total Council Tax charge for that period.

10) Changes in circumstances and misrepresentation

10.1 A reduction in liability under S13A (1) (c) can be recovered if it has been made as a result of misrepresentation or failure to disclose a material fact, either fraudulently or otherwise. It can also be recovered as a result of the subsequent application of a national discount or adjustment in banding by the Valuation Office Agency

10.2 Changes of circumstances that subsequently negate the need for a reduction in liability under this policy will be recovered by the Council. Where this occurs, the Council shall notify the taxpayer accordingly.

10.3 Reductions in liability are not transferable following a change in address.

10.4 The Council reserves the right to recover any reductions in liability as a result of a change in legislation or regulation.

10.5 The Council is mindful that it is important to protect public funds and, as such, will take action to prosecute any case where the applicant acts fraudulently in applying for a reduction in Council Tax liability.